If you think social media is a lot of sound and fury signifying nothing, think again. Or read Why Schrewd Nonprofit Fundraisers Need to Own Social Media.
Ever hear the old advertising adage that folks need to see/hear something at least 7 times before they notice it? Our airspace is so congested these days I wouldn’t be surprised if folks today must be exposed to your nonprofit brand as many as 20 times before they take notice.
This means you need to avail yourself of multiple communication channels if you want a prospective donor to respond positively when your fundraising appeal crosses their threshold. Even though the bulk of money is still raised offline, it’s no longer enough to simply be in the mail. Social media is the new nonprofit advertising.
And it’s not just because online giving is growing. Or because increasing numbers of supporters will first encounter you online.
Folks who are exposed to you through multiple points of contact give more and stay loyal longer.
Per fundraising expert Tina Cincotti, donors are more likely to give, and stick with you, if you connect to them through multiple points of contact. In fact, they give at least 20% more than those connected through only one channel.
You need the trifecta: (1) Mail, (2) Email, and (3) Social media.
Most nonprofits do mail and email well, or at least okay, but when it comes to social media the strategy becomes a bit haphazard. And why is that a problem?
27% of donors worldwide cite social media as the communication tool that inspires them the most often to give. So today I’m going to talk about nine things you can do to organize your social media strategy and integrate it with your mail and email communications. Much of this is inspired by Heather Mansfield’s excellent work on Nonprofit Tech for Good.
9 Signs You Have a Winning Nonprofit Social Media Strategy
1. You put your social media plan in writing
- See where things must be integrated
- Ask the right questions
- Figure out what resources are needed
- Determine how you might acquire needed resources
- Persuade leadership of why the plan is needed
The best steps, in this order, are to get out of implementation mode and take a view from 30,000 feet:
- Conduct an online communications and fundraising audit (like a SWOT analysis). You can download a free template here.
- Create a strategic plan that plays on strengths and mitigates weaknesses
- Develop measurable objectives, assign responsibilities and include timelines
- Create a budget to support your plan, and get stakeholder buy-in
- Build systems to track and evaluate success
2. You actively build both your social media and email lists
Email is your most important social tool.
Social media is your next most important tool.
Build both lists!
- Build your email list with a prominently featured opt-ins on your home page and most viewed pages that offer an incentive to sign up.
- Convert email subscribers by adding big, bold calls to follow in your emails. “Follow us on Twitter.” “Follow us on Facebook.” “Connect with us on Instagram.” Include calls to follow on your thank you landing pages and in your email thank you’s.
- Convert social media followers to email subscribers. “Our next email update goes out tomorrow” with a screenshot of what they’ll get. Show them!
Mail raises more money than email. Email raises more money than social media. 27% of giving comes from email per online giving expert Heather Mansfield. But giving via social media is becoming a close second.
You want to be everywhere today. Use the tool currently yielding the greatest return (mail), but also use the tools that are picking up steam every year (email and social media).
Merge the tools. Run them together, so there’s synergy. Your goal? Enable your followers and subscribers to consistently see you telling stories of impact.
3. You integrate social media into online giving campaigns
Folks increasingly say that social media acts as the final reminder that triggers their giving. Especially with Millennials, but also increasingly with GenX and Boomers.
- Add a prominent call to follow on your Thank You landing page and follow-up email. “Follow our progress on Pinterest.” Make your message big and bold.
- Encourage sharing of your campaign messages. Approximately one in three of donations to P2P campaigns come directly via social media sharing. Technology now empowers folks to take control and share what they’ve done. Empower them!
4. Your organization consistently shares written content
Social media without a content marketing strategy sucks. And long content (1,200 – 1,500 words) outperforms posts that are briefer. Post at least twice a month, if you’re small. If you’re larger, aim for weekly blog posts. If you’re not blogging, read Blogs vs. E-Newsletters: What’s Best for Nonprofit Communication? or 10 Reasons Nonprofits Should Blog.
Tell success stories. Your donors’ victories!
- Photo essays showing impact.
- Campaign updates.
- And don’t forget to share useful tips and advice. How-to’s. Recommended reading. Top 10 lists.
- News folks can use.
Make sure everything has a call to action, as well as social sharing information.
5. You consistently create/share visual content
Text is not enough. When you integrate visuals and text you get a bigger bang for your communications buck. Especially on social media, visual content gets clicked on and shared more frequently than text alone.
- Create specific social media graphics for year-end campaigns… giving day campaigns… breaking news (you can use free tools like Canva to help)
- Use quotes (you can make them pretty using free services like Quozio and com)
- Incorporate compelling statistics
Use these across multiple channels.
You’ll soon be able to tap on graphics and use a digital wallet (tap! Tap!), so creating these compelling visuals will become more and more important. They enable you to capitalize on your emotional appeal, and the power of striking while the iron is hot.
6. Your organization has a visually compelling avatar
This is like a logo and serves as your visual representation online.
The best ones are not your logo, because it likely wasn’t designed with social media in mind. Simply cropping a logo, resulting in unreadable text, will not create brand recognition for your cause. It can be some variation of your logo, however.
The best avatars are:
- Light on text
For examples of good avatars, check out:
- ACLU – Just the visual face of Lady Liberty from their logo
- Nature Conservancy — Just the visual stylistic green earth from their logo
- Goodwill International – Just the visual from their logo; includes the name in a square
- Save the Children – Variation on their logo with visual plus name of organization, arranged in a stacked square format
Use your avatar on every single online network to build a synergistic, identifiable brand across the social web.
7. You’re active on at least two social networks
This is probably the maximum for a small nonprofit. But try experimenting with a third one that can help you grow outside of your normal market (perhaps you want to appeal to a younger audience, or a more global audience).
It’s not sustainable to be on many at once, unless you have tons of staff and resources.
Plus your audience is paring down the number they use.
Facebook is most used.
Twitter and Instagram are next. But look at your audience and where they are.
Could be LinkedIn (professionals). Or Pinterest (woman; rural; suburban).
If you’re in multiple countries, other platforms will show up. WhatsApp. Line. Snapchat.
You can google the demographics of each platform and see how they match yours.
You can also survey your audience to find out which platforms they use.
8. You don’t ignore your LinkedIn page
LinkedIn is too often overlooked, and can be a terrific resource for nonprofits.
Make sure you optimize your profile by filling everything out, updating it regularly (this alerts your followers to check you out) and even publishing articles to establish yourself as a thought leader and create engagement.
Engagement on LinkedIn (click throughs) is higher than Facebook or Twitter.
9. You’re an early adopter of digital payments
According to Heather Mansfield, this is an area where “the fittest will survive and those that cannot compete will be weeded out.”
Check out 5 Digital Payment Systems That Could Transform Online Fundraising. It’s happening first in the U.S., and will transform online and mobile fundraising.
- Facebook Messenger Payments and fundraising tools.
- Twitter pay.
- Apple Pay (already available to those nonprofits that use Blackbaud’s Merchant Services).
- PayPal Express Checkout (available to all nonprofits that use PayPal. Donors must activate PayPal One Touch to use).
- Android Pay (which could eventually extend to other Google products).
Do you have any winning nonprofit social media strategies to share? Please do!