The Five ¨ C ¨ That Rules The Social Media Influencers (or Ambassadors)

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The contextual science of marketing influence in social media

To identify the ambassadors and influencers that will fit the best to a campaign in social media, marketing professionals and business leaders should not rely solely on their social score. This is not because a specialist has a great influence, or a user enjoys a buzz in social media, it may meet the criteria of a branding campaign. The science of marketing influence is based on a contextual, more complex analysis, which can only be assessed case-by-case.

To understand the value of an ambassador or influencer in the context before us, we must not only identify what type of influencer can match among its criteria, but also more difficult to measure evaluate certain aspects, such as their true expertise and authority accorded them in their niche. And wonder how this influencer (or ambassador) may be able to help.

This contextual analysis can be done by first validating five ¨ C ¨ of influence in social media, in the adoption curve and use of influencers (and ambassadors). They identify and easier to recognize the five different types of influencers in social networks (read also: Social Media Influencers or Ambassadors – How To Identify Them).

The five ¨ C ¨ of marketing influence in social media

In one of my first items listed on this column, I suggested an initial list of nine indicators of value influencers. A list which allowed, in some ways, to assess all aspects of an influencer, compared to a marketing campaign of influence in social media.

These new indices influence value can be now grouped into five ¨ C ¨ parts:

  1. Context: Early in the process, marketers and businesses should attempt to identify influencers who stand in targeted social networks. Naturally, at first, it is the super – user (social butterfly) that stands out. Analyzing their scope and influence in the network, and measuring their social score, we can already establish their capital in the context of a marketing campaign influence. Thereafter, it will consider the relevance of their niche (network) and their timing (synchronicity).
  2. Contents: In social networks, the quality and relevance of content, such as the constancy of publications, identify the social butterfly who have the most influence in their community. By observing and listening to the conversations and discussions that accompanied their messages, you can determine the level of commitment to their community of interests, and measure the amplification of their messages. You can then more easily identify potential ambassadors among networkers and broadcasters are beginning to emerge.
  3. Community: In order to assess the impact of networkers and broadcasters identified for a campaign, it should also analyze their reputation in their social networks, starting with the one they get from their community of interest. In analyzing the comments and exchanges generated by their messages, you can determine the quality of feelings (positive or negative) raised by the influencer (or potential ambassador) targeted in the community.
  4. Credibility: This is the stage that will reveal the skills of true experts (or experts) and discoverers connected through the quality of their work and their involvement in the network. Users of their networks readily acknowledge their great master of social media, as well as their authority in their industry. Their personal branding becomes a professional reference for the other influencers, and often demonstrates its multiple skills.
  5. Confidence: The success of a marketing campaign influence is mainly based on the trust established between the influencer and the user – consumer (prosumer). It is at this level that the true state of thought leaders, and prove the ideators. They are often asked to teach at conferences and major universities. They affect all other types of influencers.

The real meaning of contextual analysis

In an article published on Lithosphere.Lithium.Com, last year, The 6 factors of social media influence analyst Michael Wu, PhD, tiebreaker the two factors that reveal the influencers (or ambassadors) of the motivations of the affected target.

It also attaches great importance to the user’s context – consumer, including consolidating the four factors that motivates, the relevance of the content and the platform (alignment), synchronicity (timing) intentions, and trust must be established between the two parties.

Also, I think that the ROI of social media is finally in the quality of relationships that can develop between a brand and consumers. Other statistics show that commitment prosumer based primarily on the feeling of confidence. However, this good relationship and trust can’t be built that over their mutual activities across various social networks.

Even if we must prioritize the contextual and relational analysis in marketing influence, the latest statistics show that trust and commitment are essential between the influenced (prosumer) and the influencer (or ambassador) can only be installed when the two find themselves at the top of their adoption curve of social media.

In this meaning, to understand and assess the potential for a marketing campaign to influence, we must consider at the same time mutual curve of adoption and use of social media by both parties. As Michael Wu wrote in his article, the success of a marketing campaign depends on many contextual factors, such as the synchronicity of intentions, and the relevance of the use of targeted social platforms.

However, because they can’t be measured with algorithms and tools for different measures, and as such they represent specific values ​​into the equation, the relevance of content and the level of trust that must establish the relationship remain, in my opinion, the factors that must be considered separately. That is why they are part of my top five ¨ C ¨ of the marketing influence in social media.

In my next article, I’ll demonstrate how this five ¨C ¨ list correspond to the curve of adoption and use of social media, and how this curve is pretty similar for both parties as for the enterprises and brands. And, I’ll show you how it’s also corresponding to the five levels of the pyramid of the hierarchy of social media influence.

Do you agree with this five ¨ C ¨  list? Should we consider other factors with marketing influence in social media? Let us know your opinion, and share your comments with our readers.

Raymond Morin
Raymond Morin contributes a monthly column on Social Media Influence. Raymond is a francophone author and speaker who has 20 years experience acting as a senior strategic consultant and coach for organizations, SMBs and independent professionals. Author of the books «Culture Web à la portée des PME» (2001) and «Comment entreprendre le virage 2.0» (2010), he has also contributed to several magazines and bloggers platforms over the years. His upcoming new book in French, entitled «Generation C et l’influence des consommateurs branchés», is prefaced by Neal Schaffer, and will be also published in English and Spanish during the next year. +Raymond Morin
Raymond Morin


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  1. says

    Very valid. Although I’d also emphasize that you need a “social butterfly” with influence in the right topic. Someone may be hugely influential about music or clubs but know nothing about cars. Their friends and followers will trust their music recommendations, but car comments come out of nowhere. Too many companies look for blanket influence, instead of focusing on influencers who matter in their field.

  2. says

    Great list although I wish Karma began with a “c” too as sometimes simply connecting with the right people at the right time, in other words the element of luck, can also be influential in customer behaviour.

  3. says

    Nice straightforward post – making lists more memorable like this also always makes it simpler to share with business people as part of a sales process – thanks very much for this.

  4. says

    I agree with the five C’s that you have listed. The “numbers”, like what you see from Klout ratings, don’t tell tell the whole story. You really got to look at the interaction between the influencers (or ambassador) and their audience. I feel that Credibility, Community, and Confidence are really the glue that holds the social media influencer’s (or ambassador’s) reputation together. Content is extremely important, but if that person doesn’t have people listening and trusting his/her expertise, then even good content gets lost in the shuffle. Great article!

  5. says

    I want to also add from my last comment, that gaining Confidence from your readers does take time, and requires the reader to feel that you are actively engaging their interests and even their feedback. Credibility is so important and the core of ensuring that readers become loyal activists for your message and whatever product/service you have.

  6. kenjmontoya says

    Not that I am in a position to talk like an expert, but it would seem to me that there is a 6th “C” and that would be congruence of message.

    Very informative information, thank you.

  7. says

    Agree 100%. I think many forget about context which should really be considered in the planning stages of any online social media efforts. Often times I see this element come into play after the effect when there could have been so much more benefit by including it initially.

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